Privacy Policy
Velvet Luxe Ladies Salon respects your privacy. This policy explains what information we collect and how we use and protect it. The final legal wording is subject to review and approval by the business.
Information We Collect
We collect the information you provide when booking, including your name, mobile number, WhatsApp number, email address, service preferences, home-service address (where applicable), reference photographs and any special requests.
Why We Collect It
Your information is used solely to process your booking, provide quotations, confirm appointments, send reminders, deliver our services and communicate with you regarding your appointment.
Booking Information
Booking details are stored securely in our system and are accessible only to authorised salon staff who need them to serve you.
Customer WhatsApp Information
Your WhatsApp number is used to send quotations, confirmations and reminders. WhatsApp communication is handled manually by our team.
Storage & Security
We store your data using secure systems with access controls. Reference photographs and personal details are kept private and are not shared publicly.
Third-Party Providers
We may use trusted service providers (such as maps and, in future, email or messaging services) strictly to operate the platform. We do not sell your personal information.
Payment Providers
Online payments are not required for the initial booking. If a payment provider is introduced later, card details will be handled by the provider — we never store raw card information.
Correction Requests
You may request correction of inaccurate personal information at any time by contacting us.
Deletion Requests
You may request deletion of your personal data. We will action reasonable requests subject to any legal record-keeping obligations.
Marketing Communication
We only send promotions and offers if you have opted in. You may opt out at any time.
Photography & Video Usage
Photographs or videos of your treatment are only used for marketing with your explicit, opt-in permission. This consent is never pre-selected.