Salon Policies
01Appointment Confirmation
All appointments begin as a request. Your appointment is confirmed only after you accept the quotation and receive our confirmation via WhatsApp.
02Consultation & Quotation
Final pricing is provided after a consultation or assessment. Prices may vary depending on hair length, thickness, product usage, design and treatment requirements.
03Late Arrival
Please arrive on time. If you arrive late, your treatment may be shortened or rescheduled to respect other clients' appointments.
04Cancellation
Kindly inform us as early as possible if you need to cancel. Repeated late cancellations may affect future bookings.
05Rescheduling
Appointments may be rescheduled subject to availability. Please contact us on WhatsApp to request a new time.
06No-Show
Clients who do not attend a confirmed appointment without notice may be asked to provide a deposit for future bookings.
07Deposits
For selected services or peak times, a deposit may be requested to secure your appointment. Deposit terms will be communicated in advance.
08Service Satisfaction
Your satisfaction matters. If you are not happy with a result, please let us know before leaving so our team can address it.
09Allergies & Medical Conditions
Please inform us of any allergies, sensitivities, pregnancy or medical conditions before your treatment so we can advise appropriately.
10Treatment Results
Results may vary depending on individual hair, skin and nail condition. We provide honest guidance on expected outcomes.
11Personal Belongings
Please keep your personal belongings with you. The salon is not responsible for lost or misplaced items.
12Children
For safety and to maintain a relaxing environment, please arrange childcare where possible.
13Photography
Photographs are only used for marketing with your explicit permission. You may decline at any time.